Livestream FAQ

LIVESTREAM FAQ

 
1. I've purchased tickets to the live stream.  How do I watch it?
-In order to access the live stream page you will need to be signed into your account you created when checking out. Once you login to your account on your computer or phone, our site will know if you purchased tickets and you will be able to see the stream at this page (which will be live on the day of the show)!  Livestream is on October 28th @ @ 5:30PM PST/7:30PM CST/8:30PM EST

2. Can I buy tickets for my friends?
Of course! Once you’ve purchased more than one item with a ticket included, just chat us in the bottom right corner email tickets@singlemusic.com with your friend’s email and an account will be set up for them!

3. Can I watch the live stream on my phone? 

Yes, The player is HTML5, so as long as your phone supports HTML5 video viewing you can definitely use your phone!

What about my TV? 
For TVs - Cast/Airplay are the best options. Some TV or device browsers cannot load video in this format. 

To watch a livestream event, please ensure you have the following:
System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

Supported desktop browsers:
- Google Chrome 45+
- Mozilla Firefox 49+
- Safari 10+
- Microsoft Edge 15+

Supported mobile browsers:
- Chrome 45+
- Safari 10+ (iOS)

Internet Connection:
- 10mbps download speed is recommended. Check your connection at www.speedtest.net

Not Supported:

- Internet Explorer
- Roku {use casting} (more info: https://www.makeuseof.com/tag/roku-web-browsers/
- Amazon Silk {use casting for fire stick} (more info: http://sn.gl/amazonsilk)
- Playstation 4
- Samsung Smart TV's {use Airplay where available} (more info here: http://sn.gl/samsungtv)

4. Will this live stream be available for download or on-demand viewing later?
-The video will be up shortly after the show ends for 48 hours for existing purchasers of tickets only. No tickets will be sold after the show has ended!

5. I have another question!
No problem, chat us in the bottom right corner or email Livestream Support